At Bijoux Egypte, we are committed to providing you with a pleasant and satisfying shopping experience. However, if you are not entirely satisfied with your order, here are the terms of our return and refund policy:
Return period
You have 30 days from the date you receive your order to request a return or refund. After this period, we will unfortunately be unable to accept your request.
Return conditions
- The returned item must be in its original condition, unused, undamaged, and, if possible, in its original packaging.
- Items that do not meet these conditions may be refused.
Return shipping costs
Return shipping costs are your responsibility. We recommend that you choose a tracked delivery service to ensure your package is received by our team.
Return procedure
To initiate a return, please contact our customer service team at the following address: support@bijoux-egypte.com.
In your email, please provide:
- Your order number,
- A detailed description of the issue encountered,
- Clear photos of the item showing its condition.
Refund processing
Once your returned item is received by our team, it will be inspected. If everything is in order, we will issue a refund directly to your original payment method.
Processing may take 7 to 10 business days from the receipt of the item.
For any questions or assistance, our team is here to help. Thank you for choosing us for your jewelry!