In the event that the buyer wishes to return an order, they must first contact the customer service department at the following address: support@bijoux-egypte.com Customer service will then inform them of the procedure to follow.
The customer must specify the reason for their return, the item reference, and their order number.
In any case, the buyer has a period of 14 working days from the date of delivery to request an exchange or refund for part or all of their order.
The buyer's right to a refund or exchange is only valid for items that are unworn and returned in their original packaging. In the case of a refund request for an item that benefited from free or reduced shipping costs, the shipping fees at the current rate will be deducted from the refund amount.
Shipping contribution costs are offered for deliveries in Metropolitan France and the rest of the world.
In the event of a refund, the customer will be reimbursed for the amount due, after receipt of the product by Bijoux Egypte, within 30 days, by bank transfer.